Shipping & Returns
When will my order ship?
Most orders ship within 1-2 business days from the date your order is placed. You will receive a shipment confirmation email with tracking information once your order has shipped.
What shipping methods are available?
We offer various shipping options at checkout, including standard and expedited services. Delivery times are estimates based on the shipping method selected.
Do you ship internationally?
We currently ship to addresses within the United States and its territories.
How can I check the status of my order?
You can check your order status by logging into your account on our website. You will also receive tracking information via email once your order ships.
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with a product, you may return it for any reason within 90 days of receipt. The item must be in new and unused condition with original tags and packaging. Please note, personalized items are final sale and cannot be returned.
How do I return an item?
To initiate a return, please visit our website and log into your account to access the order history section. Follow the prompts to generate a return authorization and a prepaid shipping label. Once we receive the returned item, please allow time for processing.
When will I receive my refund?
Refunds are processed to the original form of payment after the return is received and inspected at our facility. Please allow time for the refund to appear on your account statement.
What if my item is damaged or defective?
We take great care in packaging your orders. If an item arrives damaged or is defective, please contact our customer care team immediately for assistance. We will gladly replace the item.
Order Changes & Cancellations
Can I change or cancel my order?
We process orders quickly to ensure fast shipment. Therefore, we are unable to modify or cancel an order after it has been placed. Once your order has shipped, our standard return policy applies.
Product & Website Questions
Are your products safe?
Safety is our top priority. Our products are designed to meet or exceed all applicable safety standards. We encourage you to read the information on the product packaging for specific age guidelines and other important details.
Where can I find product instructions?
Instructional PDFs for many of our products are available for download on the specific product page on our website.
I forgot my password. How can I log in?
On the login page, click the “Forgot Your Password?” link. You will be prompted to enter the email address associated with your account to receive a password reset link.
Promotions & Gift Cards
How do I redeem a promo code?
Enter your unique code in the promo code field during checkout and click “Apply” to see the discount reflected in your order total.
How do I check my gift card balance?
You can check your gift card balance by entering the code and PIN on the payment page during checkout. The available balance will be displayed.
Where can I use my gift card?
Gift cards are redeemable for merchandise on our website.
My promo code isn’t working. What should I do?
Please ensure the code is entered correctly, without any spaces. Also, check the terms and conditions of the promotion, as some codes may have specific eligibility requirements or expiration dates. If issues persist, please contact us.
Wholesale & Product Information
Do you offer wholesale pricing?
We do not sell directly to consumers at wholesale prices. Our products are available through various retail partners.
How can I get a catalog?
We do not offer printed catalogs. Our entire product collection is available for viewing on our website.
I have a great product idea. How do I submit it?
We appreciate your interest. Due to our extensive internal product development process, we are unable to accept or review unsolicited product ideas or submissions.
I am writing an article/blog and need information.
Please visit our website for comprehensive product information and images. For any specific press inquiries, please reach out to us via the contact form.