Frequently Asked Questions

Our Toys

Where are your toys made?
We work with manufacturers primarily located in China, as well as some in the USA and other countries. We have a dedicated team of Quality Assurance professionals who ensure every product meets our strict standards for safety, quality, and durability, no matter where it is made.

What materials do you use in your toys?
We are committed to using high-quality, kid-safe materials. Our wooden toys are primarily made from sustainable New Zealand pinewood and decorated with non-toxic, child-safe stains and finishes. Our fabrics are tested for safety and are often machine washable for easy care.

How do I clean your toys?
For wooden toys, wipe with a damp cloth and mild soap, then dry immediately. Avoid submerging them in water. Fabric items can usually be surface-cleaned or machine-washed on a gentle cycle; please check the specific item’s hangtag for detailed instructions. Plastic components can be washed with warm, soapy water.

Are your toys safe?
Safety is our top priority. Our toys are rigorously tested to meet or exceed all applicable safety standards in the countries where they are sold. We conduct over 30,000 safety tests annually to ensure our products are safe for children.

Do your toys come with a warranty?
We stand behind the quality of our products. While we do not offer a formal warranty, if you are not satisfied with any item, please contact our Consumer Services department for assistance.

Shopping & Product Information

Where can I buy your toys?
Our products are sold through a wide network of retail partners, including major chains, specialty toy stores, and online retailers. Use the store locator on our website to find a retailer near you.

How can I find replacement parts for a toy?
We are often able to help with missing or replacement parts for our toys. Please visit our Customer Support page to submit a request. Have the product name and/or number ready, which can be found on the packaging.

The toy I want is out of stock. When will it be available?
Product availability can change quickly. We recommend checking with your favorite retailer regularly, as their inventory updates frequently.

Do you sell products directly to consumers?
We primarily sell our products through our valued retail partners. You can explore our full product line on our website and then purchase from an authorized retailer.

Do you have a catalog?
Yes! We offer a free, printed catalog filled with our latest toys and classic favorites. You can request one through our website.

Age Grading & Play

How do you determine the age grade for a toy?
Our age recommendations are carefully determined based on several factors, including safety considerations, the developmental skills required for play, and the play patterns typical for that age group. These guidelines are designed to help you choose the most appropriate and engaging toys.

My child is younger/older than the age on the toy. Can they still play with it?
Age grades are recommendations. You are the best judge of your child’s abilities and interests. Always supervise play, especially if a toy is intended for an older child, to ensure safety.

Website & Technology

How do I enable JavaScript?
Instructions for enabling JavaScript vary by web browser. Please search for “how to enable JavaScript” along with the name of your browser (e.g., Chrome, Firefox, Safari) for specific steps.

How do I enable cookies?
Similarly, the process for enabling cookies depends on your browser. A quick internet search for “enable cookies in [your browser name]” will provide a detailed guide.

The video on your site isn’t working. What should I do?
First, ensure your internet connection is stable. Try refreshing the page or restarting your browser. If the problem continues, updating your browser or checking for updates to Adobe Flash Player may help.

Company Information

How can I contact you?
For the fastest assistance, please use the contact form on our Customer Support page. Our team is happy to help with any questions you may have.

Do you donate toys?
We receive a very high volume of donation requests and have a dedicated program to support charitable organizations, particularly those focused on children’s well-being and play. All requests must be submitted through our online donation request form for consideration.

I have an idea for a toy. How can I submit it?
We love hearing from our fans! However, to protect both your ideas and our company, we have a strict policy of not accepting unsolicited product ideas or submissions.

I’d like to work for your company. Where can I see job openings?
We’re always looking for passionate individuals. Please visit the careers section on our main corporate website to view current opportunities.

Returns & Exchanges

What is your return policy?
Since we sell through retailers, all returns and exchanges must be handled by the store where the purchase was made. Please contact that retailer directly for their specific return policy and procedures.

I received a damaged toy. What should I do?
If you receive a damaged product, please contact the retailer where you made the purchase for a replacement or refund. You are also welcome to contact our Consumer Services team for further assistance.

I need a part for my toy.
We are here to help! For missing or replacement parts, please submit a request through our Customer Support page. Providing the product name and number will help us assist you quickly.

Safety & Recalls

How can I check if a toy has been recalled?
We maintain a complete list of all recalled products, including photos and model numbers, on a dedicated recalls page. You can also find this information on the official Consumer Product Safety Commission website.

I think my toy might be part of a recall.
Please visit our recalls page immediately to verify. If your product is part of a recall, you will find instructions on how to receive a free replacement or repair.

Miscellaneous

How can I get coupons or promo codes?
We occasionally offer promotions through our catalog, email newsletter, and social media channels. Sign up to stay informed about special offers and news.

How do I get my child’s artwork featured?
We love showcasing creativity! Periodically, we host art contests and features on our social media pages. Follow us for announcements on how to submit your child’s masterpiece.

I’m a member of the media. Who should I contact?
Members of the press can reach out to our PR team for inquiries, image requests, or interview opportunities. Visit our website for the appropriate contact information.